🚚 Shipping
Orders dispatch up to 2 days after the order (as they are handmade on order) from Athens, Greece.
Estimated delivery times:
EUROPEAN CUSTOMERS : 3-6 working days (by First Priority Airmail Shipping)
INTERNATIONAL CUSTOMERS: 7-12 working days (by First Priority Airmail Shipping)
EXPRESS SHIPPING is available through UPS EXPRESS & DHL EXPRESS
USA - CANADA 2-3 working days
Europe 1-2 working days
- Please note that all orders are shipped with a tracking number.
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🧾 Returns & Refund Policy
At Burn The Beans, we want you to love what you ordered.
If something isn’t right, we’ll help you make it right.
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🔁 Returns & Exchanges
You may return your item(s) within 20 days of delivery for an exchange, store credit, or refund
(minus the original shipping cost).
To be eligible, items must be:
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Unused and unwashed
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In the same condition as received
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In their original packaging
No returns will be accepted without prior contact.
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🛠️ Defective or Incorrect Items
If your order arrives defective (e.g. printing error, damaged in transit, or incorrect item),
please contact us at johnmalax@gmail.com within 7 days of delivery.
We will send you a replacement or issue a full refund at no extra cost.
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🚚 Return Shipping
Return shipping costs are the buyer’s responsibility, unless the return is due to our error or a defective product.
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💳 Refunds
Refunds are processed within 1-3 business days after we receive and inspect your returned item.
Refunds are issued to your original payment method.
We’ll notify you by email once the refund has been processed.
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❌ Non-returnable items
Please note that we cannot accept returns for:
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Personalized or custom-made products (e.g. printed names or designs)
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Gift cards
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Clearance or sale items
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📩 Contact
If you have any questions about your order or returns,
please contact us anytime at johnmalax@gmail.com — we reply within 24 hours, 7 days a week.